Information We Collect

To provide seamless control over your environment, we collect the following categories of information:

• Account Information: Name, email address, and phone number used for account creation and two-factor authentication.
• Device Metadata: Information about your Avera hubs, switches, and sockets, including MAC addresses, signal strength, and firmware versions.
• Environmental & Usage Data: Data generated by your interaction with our products, such as lighting schedules, power consumption metrics, and device triggers.
• Network Information: Wi-Fi network names (SSIDs) and IP addresses required to facilitate remote access and local network synchronization.

How Your Data Is Utilized

We use your information to deliver the efficiency and comfort promised by the Avera ecosystem:

• Operation & Control: Enabling you to manage appliances and lighting remotely via the Avera App.
• Energy Efficiency: Analyzing power usage to provide you with insights on how to reduce your carbon footprint and costs.
• System Improvements: Troubleshooting hardware performance and deploying over-the-air (OTA) updates to keep your home secure.
• Safety Alerts: Sending real-time notifications regarding security system triggers or appliance status changes.

Data Sharing & Third-Party Integration

Avera does not sell your personal data to third parties. We only share data in the following contexts:

• Smart Ecosystems: If you choose to link Avera with third-party platforms (e.g., Google Home, Amazon Alexa, or Apple HomeKit), we share the necessary device states to enable voice control.
• Service Providers: We partner with secure cloud infrastructure providers to host your data and process automated routines.
• Legal Necessity: When required by law or to protect the safety of our users and the integrity of our network.

Security Standards

Avera employs industry-leading security protocols to protect your space:

• Encryption: All data transmitted between your Avera Hub and our cloud servers is protected by AES-128 bit encryption.
• Local Processing: Whenever possible, automation logic is processed locally on your Avera Hub to minimize data transmission.

Your Choices & Controls

You remain the master of your smart environment:

• Data Portability: You may request a report of all data collected through your Avera devices.
• Revocation: You can disconnect third-party integrations at any time via the Avera App settings.
• Account Deletion: Upon request, we will permanently delete your account and all associated personal usage data from our active servers.

Updates to This Policy

As Avera expands its range of smart solutions, we may update this policy. Significant changes will be communicated via the Avera App or through the email address associated with your account.